Shipping Policy
1. Shipping Coverage
We offer free shipping to the United States, Canada, and most European countries. Additional fees may apply to remote areas and will be calculated at checkout.
For other international destinations, standard shipping rates are calculated based on package weight and destination, and will be clearly displayed at checkout before payment is completed.
2. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.
3. Estimated Delivery Time
After an order has been shipped, estimated delivery times are:
- Standard Shipping: 7–12 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier disruptions, incorrect delivery information, or other circumstances beyond our reasonable control.
4. Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking information may take 24–48 hours to become available after shipment.
5. Customs Duties and Taxes
Customers are responsible for any applicable customs duties, import taxes, clearance fees, or local charges unless otherwise stated at checkout.
We are not responsible for delays caused by customs clearance or for packages refused because of unpaid customs duties or taxes.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us at sabeltao13768@outlook.com as soon as possible. We cannot guarantee that the address can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the shipping packaging and label
Once the issue has been verified, we will arrange an appropriate replacement or refund. We will cover approved return shipping costs for damaged, defective, or incorrect items.
8. Lost or Missing Packages
If tracking has not been updated for more than 10 business days after the estimated delivery date, or if your package is marked as delivered but cannot be found, please contact us at sabeltao13768@outlook.com.
We may ask you to check with household members, neighbors, the delivery carrier, or the local delivery office before opening an investigation.
9. Returns
For information about returns, exchanges, and refunds, please review our Return and Refund Policy at https://getbaxor.com/pages/refund-policy.
10. Contact Information
Company name: Xingping Guangdian Design Studio
Physical address: Xingping City, Xianyang City, Shaanxi Province, China
Customer service email: sabeltao13768@outlook.com
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)